SUPPORT

FAQ

My device won't let me log in to my account. Why?

The support team will look into this for you. Fill out the conline contact form and someone will get back to you within 24-48 hours. Or call us toll-free at 1-888-238-8394.

FAQ

I think the website is broken as I can't access the content I want.

Should the content you are trying to access not load properly, contact our support staff. Please include information on the content being accessed, the device you are using, and the issues you are experiencing.

FAQ

Are my devices compatible with your site?

Content on our site is designed to be compatible across all leading devices. Our site can be accessed on Android, iOS and laptop/PC devices.

FAQ

How can I get answers to technical questions?

Please use the contact form to submit any technical issues you are having. These are handled by our support team and someone will reply in due course.

FAQ

Am I limited to using specific web browsers to access Lenosity?

Our content is accessible using the latest versions of Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater when used on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.

FAQ

What is the best device to use to access Lenosity?

Our content is available on most popular devices. If you have a smartphone, eReader, laptop, or PC, you'll have access to our site. We're mobile friendly, so you'll be able to use our site on the go.

FAQ

If there is a problem with the content I want, what do I do?

If you need help with any technical issues, please contact our customer support staff and provide details on the content being accessed, device being used, and error you are encountering.

FAQ

What do I do if I can't find what I am looking for?

We add new content regularly. Tomorrow we might have what you're looking for. Want to know more? Send us a message.

FAQ

Am I able to use my account on more than one device?

Using your account on multiple devices is easy. The only thing you need is an internet connection.

FAQ

Is new content available daily?

You bet it is. That's not a marketing ploy, we really do update our content on a daily basis!

FAQ

How can I cancel my account? Is it easy to do?

Cancel your account at any time with no questions and no hassle. Just contact our customer services representatives 1-888-238-8394 or complete the online form.

FAQ

I cancelled my registration. Why am I still being billed?

If you are still being billed after you have cancelled your subscription, please contact us so that we can investigate this for you. Once cancelled, you will receive an email confirming cancellation and will retain access until the period of your paid subscription has passed. Any charges after this will need to be looked into by our customer service team.

FAQ

What happens if I want to speak to a member of staff?

Prefer to talk to someone? Call our toll free number 1-888-238-8394 or email support@lenosity.com and a member of staff will be happy to help.

FAQ

When will I know if my cancellation has been processed?

If you have cancelled your subscription you will receive an email from us confirming this. If you do not get a message, please contact our customer service team to prevent future billing.